joni - international

FAQ

Have questions? Great!

We've thought of the top questions and provided answers below. Feel like we missed something? Shoot us an email at hello@getjoni.com.

 

How do I find help for my subscription?

We want to put the power into your hands when it comes to managing your subscription. The following steps will give you access to make the changes you need. To update your subscription, follow these simple steps:


1. Register an account at getjoni.com (top right of homepage) using the email address you used for your order. This links your order with your account.

2. Once registered, login to your account.


3. Once logged in, you will be able to make changes as needed.


Visual learner? Click here for video support. Having trouble? Reach out to our awesome support team at hello@getjoni.com.

Can I track my shipment?

Why did I receive a partial order?

Where are joni pads manufactured?

What are joni pads made out of?

Why do you use bamboo vs organic cotton for your pads?

What does "biodegradable" mean when it comes to joni pads?

Can you put your used pads & tampons in the compost?

Why don’t joni tampons have an applicator?

What absorbency of tampon should I use?

What are joni tampons made of?

Who do you donate products to?

Who started joni and where did the name come from?